How to Set Up Call Forwarding on Telus (2026 Guide)

    Last verified July 2026Sources:TELUS call forwarding (mobile)Public Mobile call forwardingReviewed by Daniel Slovak, EazyAgent AI

    Telus is one of the only Canadian carriers that lets you set the exact number of seconds your phone rings before forwarding kicks in. That's the *004*[number]*[10|20|30]# code — a small detail that makes a huge difference for trades businesses who want a few extra seconds to answer before the call bounces to an AI receptionist.

    Most current TELUS postpaid plans include Call Forwarding North America; if it's not on your rate plan, forwarded minutes bill at pay-per-use rates. Prepaid customers don't get it, and text messages stay on your original number regardless of what you set.

    Plan & eligibility on Telus

    • Most current TELUS postpaid plans include Call Forwarding North America (3,000 forwarded minutes/month). If it's not part of your rate plan, forwarded minutes bill at pay-per-use rates — confirm in My TELUS before forwarding.
    • Not available on TELUS Prepaid.
    • Forwarded minutes count against your plan minutes.
    • The variable-delay code (*004*) lets you set 10, 20, or 30 seconds before forwarding — 20 seconds is the sweet spot for trades.
    Verify on TELUS call forwarding

    TL;DR — Telus in 10 seconds

    Turn ON (forward all)

    *21*[number]#

    Turn OFF

    #21#

    Replace [number] with the 10-digit phone number you want calls sent to — no dashes, no country code, no spaces.

    Method A — Dial codes

    The fastest way. Open your phone's dialer, type the code exactly as shown, and press call. You'll hear a short confirmation tone.

    Verify on TELUS call forwarding
    What it doesActivateDeactivate
    Forward all calls*21*[number]##21#
    Forward when busy*67*[number]##67#
    Forward when no reply*61*[number]##61#
    Forward when unreachable*62*[number]##62#
    Forward with delay (10/20/30 sec)*004*[number]*[10|20|30]##004#
    • Not available on TELUS Prepaid.
    • Text messages can't be forwarded.

    Method B — In-phone settings

    iPhone (Telus)

    1. Open Settings
    2. Tap Apps → Phone → Call Forwarding
    3. Toggle on and enter your 10-digit forwarding number

    Android (Telus)

    1. Open the Phone app
    2. Tap the three-dot menu → Settings → Calling accounts
    3. Select your Telus SIM → Call forwarding
    4. Pick the type (Always, When busy, When no answer, When unreachable) and enter the number

    Forward only your missed calls

    You're on a roof, under a sink, driving between jobs. You don't need every call forwarded — just the ones you can't get to. That's called conditional forwarding, and it's the setup most trades businesses use.

    • Forward when no reply — keep the call ringing on your phone first. If you don't pick up in 15–20 seconds, it forwards.
    • Forward when busy — you're already on a call, the next one still gets answered instead of hitting voicemail.
    • Forward when unreachable — you're in a basement or a dead zone. The call still gets picked up.

    Combine all three and no caller ever hits voicemail again — but you still answer the calls you're free to take.

    Telus call forwarding not working?

    Verify on TELUS call forwarding

    • For no-reply forwarding, use *004*[number]*20# to give yourself a full 20 seconds to answer before the call forwards.

    • Telus voicemail may answer before your forwarding triggers — either raise your ring timer via *004* or contact TELUS support to remove voicemail from your line.

    • You can extend how long your phone rings before no-reply forwarding triggers: dial *61*[number]**[seconds]# (5-second increments, max 30). Note: some Samsung phones don't support ring-duration customization.

    • Not available on TELUS Prepaid.

    • Text messages can't be forwarded.

    • Make sure you entered a raw 10-digit number — no +1, no dashes, no spaces.

    • Dial the deactivate code first, wait 10 seconds, then re-enter the activate code.

    • If voicemail keeps catching the call, your voicemail is answering faster than forwarding activates. Ask Telus to raise your ring timer or use "no reply" forwarding with a longer delay where supported.

    • Restart your phone after enabling — some devices cache the old routing.

    Where should you forward your Telus calls?

    Forwarding only works if you have a number to forward to. That's EazyAgent — a dedicated AI receptionist line that answers every call you miss, captures the caller's name, number, and job details, and drops the lead straight into your pipeline.

    Busy/no-answer forwarding is also exactly how overflow call answering works — your second and third simultaneous callers get a real conversation instead of a busy tone. And because every captured call is ranked by urgency, you always know which caller to return first.

    Get your forwarding number →No forms. No sales call.

    See what missed calls are costing you

    Your Numbers

    Adjust to match your business. Results update live.

    12

    In a 411 Locals study of 85 small businesses, only 38% of inbound calls were answered live — the rest hit voicemail or rang out

    $

    What an average job is worth to you

    35%

    % of qualified leads you'd normally close

    Revenue Going to Your Competition

    $92,820

    Per year in missed jobs

    Weekly Missed

    $1,785

    Monthly Missed

    $7,729

    EazyAgent starts at $468/year.

    Catching just 2 missed jobs per year pays for it.

    Stop Losing These Jobs →

    Telus Call Forwarding FAQ

    Dial *21*[number]# from your Telus phone. To turn it off, dial #21#.

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