How to Set Up Call Forwarding on Freedom Mobile (2026 Guide)

    Last verified July 2026Sources:Freedom Mobile call forwardingReviewed by Daniel Slovak, EazyAgent AI

    Freedom Mobile is a GSM carrier owned by Quebecor. Call forwarding is a free service included for all Freedom Mobile phone plan subscribers, and setup takes about 30 seconds using standard GSM star-hash codes.

    Call forwarding works on both Freedom's own network and the Nationwide partner network, and it's a free service on both. Only conditional forwarding while roaming internationally can incur extra charges.

    Plan & eligibility on Freedom Mobile

    • Call forwarding is included free for all Freedom Mobile phone plan subscribers (part of Freedom's Call Control services).
    • Works on both the Freedom and Nationwide networks at no charge.
    • Conditional forwarding while roaming internationally may incur additional charges.
    Verify on Freedom Mobile call forwarding

    TL;DR — Freedom Mobile in 10 seconds

    Turn ON (forward all)

    *21*[number]#

    Turn OFF

    #21#

    Replace [number] with the 10-digit phone number you want calls sent to — no dashes, no country code, no spaces.

    Method A — Dial codes

    The fastest way. Open your phone's dialer, type the code exactly as shown, and press call. You'll hear a short confirmation tone.

    Verify on Freedom Mobile call forwarding
    What it doesActivateDeactivate
    Forward all calls*21*[number]##21#
    Forward when busy*67*[number]##67#
    Forward when no reply*61*[number]##61#
    Forward when unreachable*62*[number]##62#
    • Can also be set in-phone: iPhone Settings > Apps > Phone > Call Forwarding; Android Phone app > Settings > Calling Accounts > Freedom > Call Forwarding.

    Method B — In-phone settings

    iPhone (Freedom Mobile)

    1. Open Settings
    2. Tap Apps → Phone → Call Forwarding
    3. Toggle Call Forwarding on
    4. Enter your 10-digit forwarding number

    Android (Freedom Mobile)

    1. Open the Phone app
    2. Tap three-dot menu → Settings → Calling accounts
    3. Select your Freedom SIM → Call forwarding
    4. Choose the forwarding type and enter the number

    Forward only your missed calls

    You're on a roof, under a sink, driving between jobs. You don't need every call forwarded — just the ones you can't get to. That's called conditional forwarding, and it's the setup most trades businesses use.

    • Forward when no reply — keep the call ringing on your phone first. If you don't pick up in 15–20 seconds, it forwards.
    • Forward when busy — you're already on a call, the next one still gets answered instead of hitting voicemail.
    • Forward when unreachable — you're in a basement or a dead zone. The call still gets picked up.

    Combine all three and no caller ever hits voicemail again — but you still answer the calls you're free to take.

    Freedom Mobile call forwarding not working?

    Verify on Freedom Mobile call forwarding

    • On Freedom, voicemail IS conditional forwarding under the hood — voicemail routes to +1-647-700-1778. To send missed calls to your AI receptionist instead of voicemail, set your no-reply/busy forwarding destination to your forwarding number rather than Freedom's voicemail number.

    • Can also be set in-phone: iPhone Settings > Apps > Phone > Call Forwarding; Android Phone app > Settings > Calling Accounts > Freedom > Call Forwarding.

    • Make sure you entered a raw 10-digit number — no +1, no dashes, no spaces.

    • Dial the deactivate code first, wait 10 seconds, then re-enter the activate code.

    • If voicemail keeps catching the call, your voicemail is answering faster than forwarding activates. Ask Freedom Mobile to raise your ring timer or use "no reply" forwarding with a longer delay where supported.

    • Restart your phone after enabling — some devices cache the old routing.

    Where should you forward your Freedom Mobile calls?

    Forwarding only works if you have a number to forward to. That's EazyAgent — a dedicated AI receptionist line that answers every call you miss, captures the caller's name, number, and job details, and drops the lead straight into your pipeline.

    Busy/no-answer forwarding is also exactly how overflow call answering works — your second and third simultaneous callers get a real conversation instead of a busy tone. And because every captured call is ranked by urgency, you always know which caller to return first.

    Get your forwarding number →No forms. No sales call.

    See what missed calls are costing you

    Your Numbers

    Adjust to match your business. Results update live.

    12

    In a 411 Locals study of 85 small businesses, only 38% of inbound calls were answered live — the rest hit voicemail or rang out

    $

    What an average job is worth to you

    35%

    % of qualified leads you'd normally close

    Revenue Going to Your Competition

    $92,820

    Per year in missed jobs

    Weekly Missed

    $1,785

    Monthly Missed

    $7,729

    EazyAgent starts at $468/year.

    Catching just 2 missed jobs per year pays for it.

    Stop Losing These Jobs →

    Freedom Mobile Call Forwarding FAQ

    Dial *21*[number]# from your Freedom Mobile phone. To turn it off, dial #21#.

    Other Canada carrier guides

    Rogers →Telus →Bell →← All carriers

    Built on infrastructure you trust

    • Twilio
    • ElevenLabs
    • OpenAI
    • AWS
    • Stripe

    Your data is encrypted in transit and at rest. We never sell your information.

    Get my receptionist live today

    No contracts. Cancel anytime.